Frequently Asked Questions
Wie lauten die Rückgabebedingungen?
Unser Ziel ist es, dass jeder Kunde mit seinem Kauf rundum zufrieden ist. Sollte dies nicht der Fall sein, lassen Sie es uns bitte wissen, und wir werden unser Bestes tun, um gemeinsam mit Ihnen eine Lösung zu finden.
Which payment methods does CRUX accept?
We accept the following methods of payment: Virement, American Express, Mastercard, Visa, PayPal, Amazon Pay, Apple Pay.
Will I be charged sales tax and duties on my order?
We are pleased to announce that the prices displayed for our exquisite jewelry collection now include all applicable taxes and duties. This means that the price you see is the final price you pay, with no hidden costs or surprises at checkout. We believe in transparent pricing to ensure a seamless and enjoyable shopping experience for you. Enjoy selecting your perfect piece with peace of mind, knowing that the price is all-inclusive.
Do you ship to my country?
Yes! We work with leading logistics partners to offer worldwide shipping 🌍 to most countries. For specific delivery times and any potential restrictions, please visit our Shipping Policy page or contact us atsupport@cruxjewelry.com– we'll be happy to check availability for your location.
How long do I have to cancel my order?
To cancel an order, please contact us by Chat within 24 hours of placing it.
What should I do if my package is lost?
If your package is lost in transit, we will assist you in locating it to the best of our abilities. We cannot be held responsible once proof of delivery is generated. For further assistance, please contact our Customer Service team by Chat.
HOW TO RETURN
1. Access Your Account
Log in to CruxJewelry, go to My Account → My Returns, and create a return request.
Click “Make Return”, select the relevant order, and follow the prompts.
2. Prepare Your Package
Place the item(s) in a box of your choice. If reusing the original shipping box, remove or cover old labels.
Print and affix the return label received via email after initiating your return.
Do not use the pre-packed label.
3. Ship the Package
Declare the package as a “Return” to avoid customs fees.
Arrange a pickup with the courier or drop off at a designated location.
If unexpected issues arise (e.g., courier problems), cancel the return request and restart the process.
💡 Pro Tip: When returning items to duty-liable countries, we recommend using the same shipping method as delivery to minimize additional charges.
Sind alle Käufe endgültig?
Bestimmte Artikel sind vom Umtausch ausgeschlossen. Diese werden vor dem Kauf deutlich gekennzeichnet.
RETURN OR REFUND TIMEFRAME
We offer a 60-day return or refund guarantee 🕑, giving you ample time to receive your parcel and submit a request.
RETURN OR REFUND PROCESSING TIME
📦 For Returned Items
We will send a new package upon approval. Delivery times vary by country—typically 5 to 25 business days 🌍—as outlined in our Shipping Policy.
💳 For Refunded Items
We process refunds within 5 working days after confirming your request. The amount will be transferred to your original payment account or PayPal account.
When will I receive my refund?
Once we receive your returned package, we will send a confirmation email. ✅ Your refund will be processed within 5 business days*, and a second email will confirm the refund amount.
Refunds are issued based on your original payment method:
1.💳 Credit/debit card: Refunded to the original card. Please allow up to 5 additional business days for the amount to appear in your account.
2.🎁 Store credit or gift card: Refund issued as store credit, available immediately in your customer account.
3.🔀 Split payment (e.g., card + store credit): The card portion is refunded within 5 business days; the store credit portion is added instantly.
4.💵 Cash payment (in-store): Refund is issued as store credit. For a cash refund, return the item to one of our physical locations.
When will I get my order?
Standardized Shipping Information 📦
⏱️ Processing Time: 1 Business Day (for all countries)
🚀 Express Shipping: 3-6 Business Days (worldwide)
🐢 Economy Shipping: 5-25 Business Days (worldwide)
Important Notes 📝
🌍 Shipping Coverage: We are unable to provide shipping services to remote island nations, countries affected by conflict, and areas not covered by the Universal Postal Union (UPU).
✉️ Tracking Information: Delivery details will be provided in your confirmation email, and you can track your order status at any time.
⏰ Processing Time: We make every effort to process all orders within 24 hours. If you have not received a shipping confirmation email after 36 hours, please contact us at: support@cruxjewelry.com
📦 Stock Information: Estimated delivery dates apply to in-stock items only and may vary depending on shipping details. Delivery times for out-of-stock items are subject to product availability.
Please see our Shipping Policy 📄 for complete details.
Wann erhalte ich meine Bestellung?
Wir bemühen uns, Ihre Bestellung schnellstmöglich zu versenden. Sobald Ihre Bestellung versandt wurde, erhalten Sie eine E-Mail mit weiteren Informationen. Die Lieferzeiten variieren je nach Lieferort.
Wo werden Ihre Produkte hergestellt?
Unsere Produkte werden sowohl lokal als auch global gefertigt. Wir wählen unsere Fertigungspartner sorgfältig aus, um die hohe Qualität und das faire Preis-Leistungs-Verhältnis unserer Produkte zu gewährleisten.