Payment Troubleshooting Guide

PAYMENT TROUBLESHOOTING GUIDE

Accepted Payment Methods

At CRUX Jewelry, we strive to make your shopping experience seamless. We accept a wide range of secure payment methods, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club.

  • Digital Wallets: Apple Pay, PayPal, Venmo.

Why Did My Payment Fail?

If you are experiencing trouble checking out, please don't worry. Payment declines happen for various reasons, primarily falling into two categories:

1. Declined by Your Bank/Card Issuer

This is the most common reason. Your bank’s automated systems determine whether to authorize a transaction based on spending habits, account balance, and card information (Expiration Date, Billing Address, CVC).

2. Blocked for Security (Fraud Prevention)

To protect your account, our secure payment system may block transactions that appear high-risk. For example, if the CVC code or Billing Address (ZIP code) you entered does not match the records on file with your bank, the transaction may be stopped to prevent unauthorized use.

Common Error Codes & Solutions

If you receive an error message during checkout, please refer to the table below for the quickest solution.

Error Message / Type Possible Reason Recommended Solution
Insufficient Funds Your card does not have enough available credit or balance. Please use a different card or alternative payment method (e.g., PayPal).

Incorrect Information


(Incorrect Number / CVC / Expiry)

 One or more details entered (Card Number, CVC, Expiration Date) do not match the bank's records. Please double-check your card details and try again. Ensure no typos were made.
Incorrect ZIP / Postal Code The billing ZIP code entered does not match the address registered with your card issuer. Try again using the correct Billing Address associated with this card.
Do Not Honor / Generic Decline The bank declined the transaction for an unspecified reason or security concern. Call your bank/card issuer to authorize the transaction, or try a different card.
Transaction Not Allowed The card may be restricted for online, international, or specific currency purchases. Contact your bank to ensure your card supports this type of online purchase.
Limit Exceeded You may have exceeded your daily withdrawal or spending limit. Contact your bank to increase the limit or use a different card.
Security / High Risk The system flagged the transaction as potential fraud (e.g., mismatched CVC). Ensure your CVC and Billing Address are 100% correct. If the issue persists, contact your bank.
Processing Error A temporary technical glitch occurred. Wait a few minutes and try again.

Still Need Help?

If you have tried the solutions above and are still unable to complete your order, we are here to help. Please contact our support team, and we will assist you immediately.

📧 Email: support@cruxjewelry.com